Before starting treatment (Ideal): This is the best time to get a second opinion, as it can help shape your entire treatment plan from the beginning. During treatment indicating not effective: If you're not seeing improvement, or you're experiencing severe side effects, a second opinion can offer valuable alternatives or adjustments. After a difficult diagnosis: To confirm your options and ensure you’re on the right path. Before making major decisions, such as choosing highly invasive care or stopping treatment. We've supported patients at every stage of their journey—there is no such thing as "too late." If you’re unsure whether now is the right time, reach out to us. Our team will review your situation and advise whether a second opinion is appropriate at this stage.

No problem. Your dedicated case manager handles professional medical translation of your records, reports, and all communication. If you prefer interpretation during your video consultation, we arrange that at no extra cost. Language is never a barrier.

Yes, we are fully HIPAA compliant. All personal health information is encrypted during both transfer and storage, ensuring your data remains secure at every step. Access is strictly limited to authorized personnel only—specifically, your matched U.S. specialist and our assigned case managers. We do not share your information with any third parties or marketers under any circumstances.

✅ 1. Prepare Your Materials Before any doctor can consult you, you’ll need: • Diagnosis report(s) • Pathology report and/or biopsy results • Imaging reports (CT, PET, MRI – text report + DICOM images if available) • Treatment history (chemo, radiation, surgery, etc.) • Blood test and genetic test results (if available) • Your questions for the doctor Everything must be translated into English. ⸻ ✅ 2. Questions to Ask During the Consultation • Do you agree with patient current diagnosis and treatment plan? • What are the best treatment options for my case? • Are there clinical trials suitable for the patient ? • Should the patient consider traveling to the U.S. or your site for treatment? • What can be done in my country/state vs. what’s only possible at your site in the U.S.? ⸻ ✅ 3. What Happens After the Consultation? You will receive: • A written summary of the doctor’s opinion (summarized note if video consult) Recommendation on: • Diagnosis confirmation and Detailed treatment plan • Need to travel or stay local Optional follow-up consultation as ongoing services if the patient decides to stay in his/her own country/state.

To find out if your case is eligible for our second opinion: Submit Your Case Details Online Our medical team will review your information within 24–48 hours and let you know if we can match you with a suitable U.S. specialist. Eligibility Considerations Patients who are currently in critical condition or receiving hospice/palliative care may not qualify. For very rare or complex conditions, additional evaluation may be required before confirming access. No Guarantee of Access While we strive to support as many cases as possible, access is not guaranteed. If your case doesn’t meet our criteria, we’ll do our best to suggest alternative options or next steps.